CX FSM is a comprehensive field service management system with easy to use interfaces for dispatchers and technicians, providing your service team with the right information, from all relevant data sources, at the right time, on any device.
Productivity in Motion
CX FSM Web and Mobile Apps are designed from the ground up for enterprise field service and customer service teams seeking immediate gains from applying real-time knowledge, inform teams with real-time insight and analysis -- all to execute decisive actions for critical service tasks on the go and delight customers.
"Single Pane of Glass" intelligently surfaces only upcoming relevant customer data, content, and recommended follow-up actions including record updates, approvals and transaction workflows. With built-in push notifications and alerts. Fully personalized to save you time everyday.
Access and update work orders, tasks, support cases, knowledge base articles, service reports and part replacement orders. Online or Offline. Read and write. All with automatic logging.
Driving...or hands tied up repairing? No problem. Voice-first intelligent assistant can listen to your queries and instantly get you the information you need and trigger specific tasks on your behalf
Link to relevant customer and opportunity data from other enterprise applications like a sales CRM or a back-office ERP system, access to product or service manuals on a Cloud or On-premise Knowledge Base, and instant chat or video connection to subject matter experts for troubleshooting help. With a 360° view of appointment, you can be confident of delighting the customer.
Real Time Data
Route maps and interactive tools to notify customer if you are running late, or simply tap on the next pin to take you to the "MorningCoffee" dashboard to instantly prepare for your upcoming appointment.
Enterprise Ready, Custom Branding
Fully enterprise ready with integration with your SSO or AD with support for SAML2 and OAuth authentication. Custom brand the app as your own. Deploy it in your own enterprise app store with full MDM/EMM support. Personalize it with Role-based access control and styling controls to give your users exactly what they want in a service app they will love.
We provide insight into the devices, users, content and behaviors across service workflows to help you understand what is driving the most value, identify best practices and optimize future spend and investments.
Find out more about CX FSM. Lets Talk